Refunds Policy

Effective Date: 5-Mar-2024
Last Updated: 5-Mar-2024

Our Commitment

Mavens Documents Solutions (MavensDocs) is committed to providing customers with the highest level of satisfaction. For the successful completion of your service, it is essential that you actively communicate with us and respond promptly to any requests or queries. This may include using live chat or other forms of communication, like WhatsApp, or email, to provide us with necessary information or address any issues that may arise. If we find that you are not fully cooperating with us during the service process, we reserve the right to terminate the service and potentially forfeit any refund rights. It is important to remember that our primary goal is to ensure your satisfaction, and we encourage you to work closely with us to achieve a successful outcome.

Despite all our efforts, if you are not completely satisfied with your service, you are entitled to a refund following the policies below.

Cash Refund

Please note that unlike any other physical products, the documents we assist customers to acquire cannot be returned and money cannot be refunded from the agencies we acquire them from.

With that said, we offer a 14-day, no-questions-asked full refund for requests made before the service has been initiated

Once an appointment has been scheduled with a third party (ie. PSA, DFA or other agencies that we are coordinating with to get your document), it is considered initiated. Service will only be initiated after receiving all the necessary requirements from the customer.

Customers will be given an estimated completion time during the purchase process on the website. This estimate is usually given in a range, such as 7-14 days. The “Estimated Time” is the upper limit of this range. Please note that ETA means Estimated Time and not Definite Time and is counted from the day the service is initiated.

If the customer has provided all the necessary requirements, the service has been initiated, and the Estimated Time we provided has passed, but the service has not been fulfilled (ie. we have not acquired the document requested). In this case, any refund will only apply to the portion of the service that was not completed. MavensDocs and the customer will agree on the level of service fulfillment based on reasonable evidence.

In certain circumstances, MavensDocs reserves the right to issue partial cash and partial credit refunds instead of full cash refunds.

We also reserve the right to offer discretionary or voluntary refunds in cases where we determine, in our sole discretion, that such action is appropriate.

Exchange of Service

We understand that circumstances change and that you may want to alter the service you requested. If the service has not been initiated yet, we offer the option to modify the service you require.

Service-Specific Refunds

Any policy that is not stated on this page can be found on the respective pages that has different refund policies. 

Policy Changes

The refund policy may be updated, changed, added, or removed by MavensDocs at any moment and without prior notice. Please be sure to review our policy prior to making a service purchase.

Please do not hesitate to contact us should you have any questions. We’re here 24/7.

List of Valid IDs

Here are the IDs accepted:

  • Philippine Identification Card
  • Philippine Identification System Digital ID (ePHILID)
  • Philippine Passport issued by the Department of Foreign Affairs (DFA)
  • Driver’s License issued by the Land Transportation Office (LTO)
  • Professional Regulations Commission (PRC) ID
  • Integrated Bar of the Philippines (IBP) ID
  • Government Service Insurance System (GSIS) Unified Multi-Purpose ID/eCard
  • Social Security System (SSS) Unified Multi-Purpose ID
  • Home Development Mutual Fund (Pag-IBIG) Transaction/Loyalty Card
  • Voter’s ID issued by the Commission on Elections (COMELEC)
  • Postal ID issued by Philippine Postal Corporation (PhlPost)
  • Senior Citizen’s ID Card issued by the Office of Senior Citizens Affairs (OSCA) and/or local government units (LGUs)
  • OFW IDs issued by the Department of Labor and Employment (DOLE)
  • Overseas Workers Welfare Administration (OWWA) ID
  • Seaman’s/Seawoman’s Book issued by the Maritime Industry Authority (MARINA)
  • Diplomat/Consular ID issued by the Philippine Embassy
  • National Bureau of Investigation (NBI) Clearance
  • Philippine National Police (PNP) ID/Police Clearance
  • Department of Social Welfare and Development (DSWD) Certification/4Ps ID
  • Barangay ID/Certification with picture and signature
  • Person with Disability (PWD) ID issued by the National Council on Disability Affairs (NCDA) or its regional counterpart, Office of the Mayor, Office of the Barangay Captain, DSWD Office and other participating organization with Memorandum of Agreement with the Department of Health (DOH)
  • IDs issued by National Government Offices (e.g., AFP, DAR, DENR, DOH, DOJ) including Government Owned and Controlled Corporations (GOCCs)
  • IDs issued by the Offices of the Local Chief Executives (Governor, ViceGovemor, Mayor and Vice Mayor)
  • Tax Identification Card (TIN) with a picture and signature issued by the Bureau of Internal Revenue
  • School/Student ID for currently-enrolled students, 18 years old and above, issued by reputable schools/colleges/universities recognized by the Department of Education (DepEd) or Commission on Higher Education (CHEd) signed by the principal or head of the academic institution
  • Company IDs issued by private entities or institutions registered with, supervised or regulated by the Bangko Sentral ng Pilipinas (BSP), Securities and Exchange Commission (SEC) or Insurance Commission (IC)
  • For foreign nationals, passport issued by foreign governments AND any of the following:

    a.Alien Certification of Registration (ACR I-card)

    b.Immigrant Certificate of Registration

    c.Special Resident Retiree Visa issued by the Bureau of Immigration through the Philippine Retirement Authority